Shopster's Help and Support

Manage Email Templates

We provide a variety of emails to your customers to keep them updated on their order status. Default content is provided but you can edit this to best suit your business needs.

How to use:

1. Under the Settings heading click on the Manage Email Templates link
2. To begin, under Manage Order Emails, click the Edit button beside the email you’d like to modify.
3. Upon entering into the Edit Email Template page, you’ll notice that within the email text there are items surrounded by $ signs – these are the database properties which will automatically populate your customer’s information upon receipt of data. Do not modify these properties or important customer information will not populate within the emails.
4. Enter in an appropriate Subject line.
5. Place your email copy within the Contents field.
6. If you have HTML expertise, you can select HTML from the Send As drop down list and add your own HTML code to the email.
7. Click Save.

Note: If at some point you wish to return to Shopster’s default email content, simply click the Revert To Default button. All original content will re-populate the email field.

Email Settings:

1. Support Email: This is the email address that your customers will see in the from line of all transactional emails sent from Shopster. This makes it possible for customers to reply directly to any emails with questions and receive your replies in a prompt manner. Enter in an appropriate business email address.
2. Check-off the Send me a copy box if you’d like to receive a copy of all transactional emails that are sent out to customers.
3. Click Save Settings.

Your Transactional Text Emails:

• Order Received: Sent to consumer when an order is placed
• Order Confirmed: Sent to consumer when an order has been confirmed by you or Shopster
• Order Shipped: Sent to consumer when an item has been shipped by you or Shopster
• Order Cancelled: Sent to consumer when an item has been cancelled by you or Shopster

Key Data Properties:

• $Data.StoreName$: Your store name
• $Data.StoreUrl$: Your store’s URL
• $Data.CustomerName$: Your customer’s name
• $Data.ShippingAddress.Name$: Name specified by the buyer in the shipping address
• $Data.ShippingAddress.Street1$: Street specified in the shipping address
• $if (Data.ShippingAddress.HasStreet2)$$Data.ShippingAddress.Street2$$endif$: Address line 2 within the shipping address if the customer entered in these details.
• $Data.ShippingAddress.City$: Shipping address city
• $Data.ShippingAddress.RegionCode$: Shipping address region
• $Data.ShippingAddress.PostalCode$: Shipping address zip/postal code
• $Data.ShippingAddress.Country$: Shipping address country
• $Data.Items : { $it.Name; format="-15:"$ : $it.Quantity; format="5:"$ x $it.UnitPrice; format="10:C"$ = $it.TotalPrice; format="10:C"$ }$: Product Id's, Quantity, price per unit & total price of goods purchased
• $Data.ShipperUrl$: The URL of delivery provider
• $Data.OrderId$: Unique order id within Shopster.

See Related FAQ's